Green Mountain Grills
Grill No Longer Feeding Pellets / Loss of Temperature
If the auger motor stops functioning during cooking, the firebox will be deprived of fuel, causing the temperature to drop. This situation may occur if the auger is jammed or if there is a fault with the auger motor. Always remember to unplug your gr
Grill Not Lighting / No Smoke from Grill / Grill Not Heating Up
If you start your GMG grill and notice that the temperature isn’t rising and there is no smoke coming from it, there may be a problem with the igniter or the firebox might need cleaning. Possible causes (you may see a FAL code display on the control
WiFi Connection Issues
When troubleshooting WiFi issues, the first step is to ensure you have a strong WiFi signal and clear access to your router. There are two different GMG apps available:. For the GMG Prime, Prime Plus, and 2.0 version grills, we recommend using the GM
Differing Temperatures / Adjusting Temperatures
If you notice that your GMG grill has uneven temperatures or that the internal temperature differs from the set temperature, there are adjustments you can make to help address these inconsistencies. Our first recommendation is to update the grill to
Grill Power Issues / No Power to the Grill
If your grill is not receiving power to the control panel or has shut off unexpectedly during cooking, there may be an issue with the power supply, the wires leading to your controller, or the control panel itself. ALWAYS MAKE SURE YOU UNPLUG YOUR GR
The Hopper Alarm Constantly Sounding
If the hopper alarm is continuously sounding, here are a few things to check. ALWAYS MAKE SURE YOU UNPLUG YOUR GRILL before you start looking over any parts. Replacing the Low Pellet Alarm. https://youtu.be/NsE7u6WUnww?si=fv7t8To0EhA9RVOd
The Combustion Fan is Not Running / Operating Correctly
There is no need to worry if your fan does not operate at a constant speed. A variable speed fan will run at different RPMs and may pulsate to maintain a stable and precise temperature. The fan should run continuously from cycle 2 during start-up unt
The Grill is Making a Clicking Noise
At times, the wires beneath your hopper assembly can shift and obstruct your combustion fan, leading to unusual sounds. Additionally, the auger and auger motor may produce noises that require attention. ALWAYS MAKE SURE YOU UNPLUG YOUR GRILL before y
Sequence GMG Start Up
This is the sequence of the start up process for a Green Mountain Grill. 0 – Auger turns on and starts pushing pellets into the firebox. 1 – Igniter turns on and starts to heat up the pellets. 2 – The combustion fan turns on to ignite the pellets. 3
Error Codes
Below is a list of potential Error Codes you may see on a Green Mountain Grill Control Panel:. FAL Failed to light/updateSEN Sensor issueOUL Electrical issueE01 Combustion motor overloadE02 Auger motor overloadE04 Igniter overloadE08 Low