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Green Mountain Grills

Grill No Longer Feeding Pellets / Loss of Temperature

If the auger motor stops functioning during cooking, the firebox will be deprived of fuel, causing the temperature to drop. This situation may occur if the auger is jammed or if there is a fault with the auger motor. Always remember to unplug your gr

Grill Not Lighting / No Smoke from Grill / Grill Not Heating Up

If you start your GMG grill and notice that the temperature isn’t rising and there is no smoke coming from it, there may be a problem with the igniter or the firebox might need cleaning. Possible causes (you may see a FAL code display on the control

WiFi Connection Issues

When troubleshooting WiFi issues, the first step is to ensure you have a strong WiFi signal and clear access to your router. There are two different GMG apps available:. For the GMG Prime, Prime Plus, and 2.0 version grills, we recommend using the GM

Differing Temperatures / Adjusting Temperatures

If you notice that your GMG grill has uneven temperatures or that the internal temperature differs from the set temperature, there are adjustments you can make to help address these inconsistencies. Our first recommendation is to update the grill to

Grill Power Issues / No Power to the Grill

If your grill is not receiving power to the control panel or has shut off unexpectedly during cooking, there may be an issue with the power supply, the wires leading to your controller, or the control panel itself. ALWAYS MAKE SURE YOU UNPLUG YOUR GR

The Hopper Alarm Constantly Sounding

If the hopper alarm is continuously sounding, here are a few things to check. ALWAYS MAKE SURE YOU UNPLUG YOUR GRILL before you start looking over any parts. Replacing the Low Pellet Alarm. https://youtu.be/NsE7u6WUnww?si=fv7t8To0EhA9RVOd

The Combustion Fan is Not Running / Operating Correctly

There is no need to worry if your fan does not operate at a constant speed. A variable speed fan will run at different RPMs and may pulsate to maintain a stable and precise temperature. The fan should run continuously from cycle 2 during start-up unt

The Grill is Making a Clicking Noise

At times, the wires beneath your hopper assembly can shift and obstruct your combustion fan, leading to unusual sounds. Additionally, the auger and auger motor may produce noises that require attention. ALWAYS MAKE SURE YOU UNPLUG YOUR GRILL before y

Sequence GMG Start Up

This is the sequence of the start up process for a Green Mountain Grill. 0 – Auger turns on and starts pushing pellets into the firebox. 1 – Igniter turns on and starts to heat up the pellets. 2 – The combustion fan turns on to ignite the pellets. 3

Error Codes

Below is a list of potential Error Codes you may see on a Green Mountain Grill Control Panel:. FAL   Failed to light/updateSEN  Sensor issueOUL  Electrical issueE01   Combustion motor overloadE02   Auger motor overloadE04   Igniter overloadE08   Low