The HarkBBQ Team is ready to help with any of your queries.

Send us an email and we will connect - info@harkbbq.com

Visit us at HarkBBQ HQ:
19-25 Cyber Loop, Dandenong South, VIC, 3175

Or give us a call:

HARKBBQ

<p>If your FireBoard got wet/was exposed to water, do not turn it on; let the unit air dry completely before resuming operations. If you experience an issue after turning the unit on again, reach out to our customer support team at <a href="mailto:service@hark.com.au" id="isPasted">service@hark.com.au</a></p>

If your FireBoard got wet/was exposed to water, do not turn it on; let the unit air dry completely before resuming operations. If you experience an issue after turning the unit on again, reach out to our customer support team at service@hark.com.au

My FireBoard got rained on. What should I do?

TROUBLESHOOTING

FireBoard

Where can I find my tracking information?

Can I add or remove anything from my order?

Can I change my ship address?

ORDER ENQUIRIES

How do I track my order?

What is your shipping policy?

Do you offer free shipping?

Do you ship outside of Australia?

My order was marked delivered but it’s not here?

What do I do if I receive the wrong item or a damaged item?

Do you ship to my location?

SHIPPING

What is your return policy?

How do I return an item?

When will I receive my refund?

RETURNS

Bradley cabinet is not increasing temperature. (Heating element)

Bradley is displaying an “E” Error Message

Bradley is displaying an “E1” Error Message

Bradley Smoker

Grill No Longer Feeding Pellets  / Loss of Temperature

Grill Not Lighting / No Smoke from Grill / Grill Not Heating Up

WiFi Connection Issues

Differing Temperatures / Adjusting Temperatures

Grill Power Issues / No Power to the Grill

The Hopper Alarm Constantly Sounding

The Combustion Fan is Not Running / Operating Correctly

The Grill is Making a Clicking Noise

Sequence GMG Start Up

Error Codes

Green Mountain Grills

Can I use the FireBoard with my gas, propane, or charcoal grill?

Does the Fireboard 2 have WiFi?

Can I really monitor temperatures from anywhere using my Fireboard 2?

Can the FireBoard be used without cloud monitoring?

How long does the device take to charge? How long does the battery last?

Is the FireBoard weather-resistant?

Are the probes waterproof?

Do the ambient probes plug in the same way as the food probes?

How long are the probe cables?

Can I have more than one FireBoard on an account?

Removing a FireBoard

What do I need to use a fan?

Does the USB-C port power the fan and keep FireBoard 2 Series unit charged?

Is my phone/tablet compatible?

How do I check what version of firmware I have on my FBX and FBX2?

Does the FireBoard Spark have a Power Save mode?

How do I check what version of firmware I have on the Fireboard Spark?

How do I update the FireBoard Spark firmware?

Why isn’t SyncMode working properly between my FireBoard 2 device and Spark?

How do I perform a factory reset on my FireBoard Spark?

Can I use the FireBoard Spark with multiple probes?

How do I ensure a stable Wi-Fi connection on my FireBoard Spark?

Why isn’t my FireBoard Spark connecting to Bluetooth?

How long does the battery last on the FireBoard Spark?

Can I sync my FireBoard Spark with the FireBoard app?

How long does the FireBoard Pulse battery last?

Can the Pulse withstand high temperatures?

Is the FireBoard Pulse dishwasher safe?

Can the Pulse control the FireBoard 2 Drive fan?

Do I need an S1G Antenna to connect the Pulse to a FireBoard device?

How long does the Pulse’s battery last on a single charge?

Is the Pulse waterproof?

How many Pulse probes can I connect to a single FireBoard device?

Does the Pulse work as a standalone device without a FireBoard?

Can I set alarms or notifications using the Pulse?

Is the FireBoard app required to use the Pulse?

How does the battery life of the Pulse compare to other wireless probes on the market?

The app is not finding Pulse via Bluetooth

Do you need a Drive cable for the Fireboard 2 models?

Can you attach a Drive cable and the S1G Antenna at the same time?

Do you need to have the Drive cable plugged in to power to run a fan?

Will the Fireboard Drive Blower work with my grill/smoker?

Flame Failure / Flame Cutting Out / Faulty FFD - Hark Gas Smoker

Flame Failure / Flame Cutting Out / Faulty FFD - Hark Big Boss Smoker

How can I convert my Hark gas smoker to natural gas

Hark

Can a Hark gas smoker be connected to natural gas?

Can I source spare parts for my Hark Smoker?

Can I source spare parts for my Bradley Smoker

Can I source spare parts for my Green Mountain Grills

PRODUCT ENQUIRIES

Hark Chubby Offset Smoker Warranty

WARRANTY INFORMATION

Bradley Smoker P10 Smoker User Manual

Bradley Smoker Cold Smoker Adapter Manual

Bradley Smoker 4 Rack Digital Smoker Manual

Bradley Smoker 4 Rack Original Smoker Manual

Bradley Smoker 6 Rack Digital Smoker Manual

Fireboard FBX2K Guide

Fireboard FBX2D Guide

Fireboard FBX2 Guide

Fireboard Drive Cable Guide

Fireboard Case User Guide

Fireboard

Hark 2 Door Gas Smoker Manual

Hark 2 Door Gas Smoker Exploded Diagram

Hark Patio Gas Smoker Manual

Hark Big Boss Gas Smoker Manual

Hark Big Boss Gas Smoker Exploded Diagram

Hark Hickory Pit Offset Smoker Manual

Hark Hickory Pit Offset Exploded Diagram

Hark Chubby Offset Smoker Manual

Hark Chubby Offset Smoker Exploded Diagram

Hark Texas Pro-Pit Offset Smoker Manual

Hark Texas Pro-Pit Offset Smoker Exploded Diagram

Hark Wrangler Reverse Flow Smoker Manual

Hark Wrangler Reverse Flow Smoker Exploded Diagram

Hark Chubby Offset Smoker Manual (NEW)

Hark Chubby Offset Smoker Exploded Diagram (NEW)

MANUALS & GUIDES

WHOLESALE APPLICATION

My FireBoard got rained on. What should I do?Updated a month ago