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SHIPPING

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

What is your shipping policy?

SHIPPING ESTIMATESWe offer next day despatch on most orders during the working week. Excludes weekends and public holidays. SHIPPING RATESShipping rates will be calculated and displayed at checkout. We offer free freight on orders over $99 (excludes

Do you offer free shipping?

We offer next-business-day delivery on our orders and offer free freight for accessory orders over $99. Freight applies to smokers and other bulky items. We don't currently ship outside Australia.

Do you ship outside of Australia?

We don't ship outside of Australia. From time to time we ship orders to a forwarder address in Australia. In this case, the international customer takes full responsibility for the shipping process. Feel free to send an email if you wish to enquire a

My order was marked delivered but it’s not here?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

What do I do if I receive the wrong item or a damaged item?

We are sorry to hear you received an incorrect item or a damaged item in your order! Please report your issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check